FinalCapture Support

Straightforward help for owners and field teams.

Email support

support@finalcapture.com
Expected reply within two business days.

Urgent access issue

Put URGENT — ACCESS in the subject and include your company name and the affected user’s email.

Include these details

Company name and account email
Device and browser (for example, iPhone + Safari)
What you were trying to do
The exact error message or a screenshot
Whether the job photos are still visible on the device

Protect unfinished photos

If a job is still in progress, do not clear browser data, uninstall the browser, or tap Start Over. Leave the job open and contact support from another tab or device when possible.

Google Drive help

The company owner manages the shared Drive connection. If a cleaner cannot upload, first confirm the cleaner accepted the company invitation, is signed into the correct account, and appears in the workspace team list. Only the owner should reconnect or change the company Drive.

Billing and cancellation

Only the company owner should change plans or cancel. See the Cancellation & Refund Policy before making a change.